Product / ecommerce operations
Turn every customer conversation into an operation that runs.
Salerly is an AI operations layer for ecommerce teams. It handles customer questions, orders, delivery, refunds, and support across the channels where customers already talk to the brand.
By the numbers
A system built to prove its value.
One
customer context across every channel
Faster
answers without repeating the same work
Human
handoffs with the full story intact
The problem
Your customers do not experience a channel strategy. They experience one brand.
When website, Facebook, Messenger, Instagram, WhatsApp, delivery, and refunds are handled in separate queues, customers feel the seams and teams repeat the same work. Salerly connects the conversation to the operation behind it.
What we offer
One system, every capability.
The connected pieces that turn scattered work into one operating picture your team can actually run.
One customer context
Bring conversations, orders, delivery status, and history into the same view.
Channel-native support
Work across website, Facebook, Messenger, Instagram, WhatsApp, and more.
Order-to-resolution workflows
Move from question to order, delivery, refund, or human handoff with context intact.
A better support engine
Let the AI handle repeatable work while your team owns the moments that need judgment.
How it works
Your plug-in system team.
We work alongside your team to shape, build, and scale the system—without the slowdowns of stitching tools together yourself.
- 1
Listen
Meet customers across the channels they already use, without forcing a new habit.
- 2
Understand
Use context from the conversation, order, and customer history together.
- 3
Act
Answer questions, check orders, coordinate delivery, and start the right workflow.
- 4
Close the loop
Handle refunds, support handoffs, and follow-up without losing the thread.
Where it helps
Where it creates leverage.
Support teams
Resolve the routine without making it feel robotic.
Let the system answer common questions and find order context while your team keeps ownership of the moments that need judgment.
Operations
Connect the message to the action behind it.
Move from a customer question to an order check, delivery update, refund, or escalation without switching between disconnected queues.
Brand leaders
Make every channel feel like the same company.
Keep tone, context, and service quality consistent across the website, social channels, messaging apps, and the handoff to a person.
FAQ
Questions, answered.
Let's Get In Touch.
Your vision deserves a partner who builds it right from the start. Tell us what you're making — we're happy to help.